Process of Business Partner Management
Understand & Define Your Goals
Rigorous market research & past contracts analysis.
Governance model with roles, charters, and meeting cadence.
Execute contract terms and SLA
Operational excellence
KPI's and KRA's Definition
SLA's Definition
Implement sourcing & procurement procedures
Implement Business Partner management policies that cover performance, reporting, penalties, and other critical requirements to align with the Customer's corporate and procurement
Assign roles, responsibilities, job descriptions, templates, and forms for each procedure.
End of contract, relationship, and renewable
Optimization of standards, procedures, policies of sourcing, procurement and inventory management processes
Revisit, KPI's, KRA's, and SLA's
Performance monitoring and reporting
KPI's and KRA's measurement
Insights for effective decision-making
Ongoing operations and operational problems
Performance management
RCA, 360 Feedback, Site Visits
